We offer timely shipping in Canada. Additional shipping charges may apply in some areas, in these cases customers will be contacted.
All small and medium carton orders ship via Purolator ground. Any orders placed before 12:00 noon PST will ship the same day. Orders placed after 12:00 noon will be shipped for the next business day. For large orders we will provide quotes from out three top national carriers to ensure the best price. We will not ship your order until we have your confirmation.
If you wish to return an item or an order, you will need to call our toll free number 1-866-754-4244 or email us at firstname.lastname@example.org for a return authorization number (RAN). Returns must be pre-paid using your carrier within 5 days of receiving your shipment. Custom orders are non-refundable. All returns will be subject to a 20% restocking fee ($35 minimum charge).
Check your order carefully before signing for it. Our staff take great care in packaging each order, but mishaps can occur during shipping. You must write clearly on the waybill of evident damage before the driver leaves your location. In the event of concealed damage, contact us within 5 days of receipt of goods to make a claim and keep all original packaging for inspection.
We strive to satisfy you. If you have any questions regarding shipping or returns, contact us or call us at 1-866-754-4244